ANLP Complaints Procedure

In the unlikely event of a complaint being raised about a member of ANLP, there is a specific procedure that will be followed.

In the unlikely event of a complaint being raised about a member of ANLP, the following procedure will be initiated:

  1. In the first instance, the complaint will be informally reviewed and the complainant will be given the opportunity to seek either an informal solution via mediation, or to make a formal complaint.

  2. If the formal route is chosen, the complainant will be given a copy of the ANLP Code of Ethics, and the ANLP Trainer’s Code of Ethics (if appropriate).

  3. The complainant will be asked to formally submit their complaint in writing, and including reference to the specific points in the Codes of Ethics that they feel have not been adhered to.

  4. Once a formal complaint is received, one member of the independent complaints panel will be appointed as Chief Adjudicator for the complaint. A total of up to 3 further members will be appointed to the Complaints Panel for this complaint. Where there is a conflict of interest between the Complainant, the Defendant, and any member of the Complaints Panel this will be declared. In the event of the Chief Adjudicator being unable to appoint 3 members of the Complaints Panel, further appointments may be made from the wider membership.

  5. The Chief Adjudicator will take appropriate steps to gather evidence and reports from all parties involved.

  6. Once this has been done, the Chief Adjudicator will then correlate all information and prepare a report for the Complaints Panel who will make the relevant decision and whose decision is final.

At all stages of the procedure, ANLP will encourage and support any appropriate action to resolve the dispute and the Chief Adjudicator or another representative of ANLP may be prepared to act as a mediator, in order to resolve the complaint.

All members of ANLP fall within the boundaries of the impartial and independant ANLP complaints procedure. If you feel you have grounds for a complaint, please contact ANLP for further guidance.

The complaints procedure is in place to safeguard both ANLP Members and the public - only members of ANLP are bound by this procedure, so please ensure the practitioner you may wish to bring a complaint against is a Member of ANLP.