ANLP Complaints Against Members Policy

In the unlikely event of a complaint being raised about a member of ANLP, there is a specific procedure that will be followed.

Our Commitment

We are committed to maintaining high professional standards and ensuring that concerns are handled fairly, independently and with respect for all involved.

Our Complaints Process is designed to:

  • protect the public
  • uphold professional standards
  • provide a clear and impartial review

Before You Submit a Complaint

Where appropriate, we encourage you to raise your concern directly with the Member first.

If this is not possible, or has not resolved the issue, you can submit a complaint to ANLP.

Who Can Submit a Complaint

You may submit a complaint if:

  • you have received a service from an ANLP Member
  • you are acting on behalf of someone who cannot represent themselves (with appropriate authority)

We can only consider complaints relating to individuals who were ANLP Members at the time of the matter concerned.

Timeframe

Complaints should normally be submitted within 6 months of the incident.

What Happens Next

1. Submit Your Complaint

Complete our Complaints Form and provide any relevant supporting information.

Complaints Form 

2. Initial Review

We will check that your complaint meets the required criteria.

If it can proceed:

  • the Member will be informed
  • both parties will have the opportunity to provide information

3. Independent Review

An independent Chief Adjudicator will review all information.

They may:

  • request further clarification
  • consider additional context
  • assess the matter fairly and objectively

4. Resolution (where possible)

Where appropriate, we aim to resolve the matter without a formal hearing.

This may involve:

  • clarification of the situation
  • agreed actions
  • recommendations

5. Formal Hearing (if required)

If the matter cannot be resolved, or is of a serious nature, it will proceed to a Professional Conduct Hearing.

An independent panel will:

  • review all evidence
  • hear from relevant parties
  • make a final decision

6. Outcome

Outcomes may include:

  • no further action
  • recommendations or guidance
  • agreed actions
  • formal sanctions

In some cases, outcomes may be published where it is in the public interest.

7. Appeal

Appeals are only considered where there is evidence that:

  • the process was not followed correctly, and
  • this resulted in disadvantage

Appeals must be submitted within 7 working days (Monday to Thursday) of the outcome.

If a Member Resigns

If a Member resigns during the complaints process, ANLP may continue the process to ensure a fair and complete review.

Confidentiality

All parties are expected to treat the process as confidential.

Need Help?

What to Expect when a Concern is Raised

If you are unsure whether your concern falls within this process, you are welcome to contact us for guidance.

Downloads

PDF - Complaints Policy

PDF - Complaints Process Summary

Word Doc - Complaints Form