We have compiled a list of the most frequently asked questions relating to your membership of ANLP
As an ANLP member, this page answers the most common questions about your membership, dashboard, profile visibility and professional responsibilities.
If you can’t find what you’re looking for, please visit the Member Support Hub. If you still cannot find the answer to your query, contact the ANLP team.
The date shown on your ANLP membership certificate is your renewal date — the date your membership is currently paid up to.
Any subscription change will appear in your dashboard notifications (refresh your browser if needed).
To check scheduled changes:
Your membership may show as pending if:
Applications and certificate checks are processed weekly. Your public profile and logos access activate once approval is complete.
“Parked” means we are still waiting for required documentation after several reminders.
If you no longer intend to provide the required documents, please cancel before renewal to avoid further charges.
Direct Debit payments take several working days to clear. Our payment systems generate invoices before confirmation is received, so the invoice may temporarily show as outstanding.
Where VAT is not chargeable on membership subscriptions, VAT receipts are not issued. You can download your Membership Receipts from your dashboard. There is a step by step guide in the Members Support Hub.
You can manage cancellations and payment updates via your dashboard subscription settings.
If you cannot locate the relevant option, follow the step by step video guide in the Member Support Hub.
Select LOGIN at the top right of the website. Once logged in, you can access your dashboard, manage your account and update your profile.
Some resources are membership-level specific and will show as padlocked.
If you’ve forgotten your password, use the Forgot your password link on the login page.
Padlocks indicate members-only content. Some areas are restricted to certain membership levels.
You can follow the step by step video guide in the Member Support Hub.
You can manage your visibility settings for your phone numbers within your profile dashboard. Your other personally identifiable information such as email address, date of birth and physical address are not publicly available on the website. Keeping your contact information accurate and up to date ensures ANLP can reach you appropriately.
Your practice locations determine how you appear in public directory searches. Update these in your profile dashboard and save changes to improve the relevance of public searches and enquiries.
The most common reason is file size. Try uploading a smaller image file. If the image has uploaded but doesn’t display, refresh your browser.
Once your membership is approved, you can download your certificate and applicable logos from the Member Resources area in your dashboard.
Membership can be evidenced via:
Additional certificates will only appear on your public profile once:
This ensures consistency and credibility across the directory.
Reviews can be submitted by your clients/students:
All reviews are moderated before publication to protect professional standards.
You and your clients can follow the step by step video guides in the Member Support Hub.
Log in and go to Dashboard → Case Studies, then select + Create Case Study and complete the guided template.
Log in and go to Dashboard → Courses/Workshops, then select + Create Course/Workshop and choose the correct event type.
Most submissions are reviewed within 7 days.
If a submission cannot be approved, it will be declined with reasons so you can edit and resubmit.
ANLP membership provides professional recognition, standards and resources.
Support includes:
One-to-one mentoring and administration is not included within standard membership packages.
Go to My Orders (top right near your dashboard). Open the relevant order and select Download.
Log in, go to the Store → Training Resources, and select the required ANLP Professional Recognition Period product.
After purchase:
Discounted insurance options are available via the Discounts page in your dashboard.
ANLP cannot provide regulated insurance advice — we can only signpost approved partners.
ANLP provides guidance resources, but cannot offer individual copy approval. For pre-publication advice, refer directly to the ASA/CAP Copy Advice service.
If you collect or store personal data, you must comply with UK data protection law.
ANLP provides template resources to support you, but cannot offer legal advice. Refer to GOV.UK and the ICO for authoritative guidance.
Membership fees fund the infrastructure that enables ANLP to operate as an independent professional body — including credential verification, ethics and complaints procedures, member services, publications and maintaining the professional directory.
LINK TO TRANSPARENCY PAGE
If you need further support:
We are here to support responsible, professional NLP practice.
