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Benchmarking Intangibles: The Art of Measuring Quality

Benchmarking Intangibles: The Art of Measuring Quality ISBN: 978-1890001391

By L Michael Hall

RRP: £19.62

While there are many books on benchmarking tangible things, this is the first book on measuring intangible qualities.  

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NLP Coaching: An Evidence Based Approach for Coaches, Leaders and Individuals

NLP Coaching: An Evidence Based Approach for Coaches, Leaders and Individuals ISBN: 978-0749454524

By Susie Linder-Pelz

RRP: £24.99

NLP (Neuro-Linguistic Programming) is believed by many to be a powerful set of tools for facilitating change and enhancing performance.

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