ANLP International CIC
The Association for NLP
Empowering NLP Professionals
We have compiled a list of the most frequently asked questions relating to your membership of ANLP
It is important we use our resources in a 'smart' way, offering as much information as we can in a form you can access quickly and put to use immediately.
We do this by producing a monthly news update which is designed to keep you informed, give you tips and remind you of membership benefits.
This is supplemented by our website, Rapport and our other publications. All are aimed at keeping you up to date with more general NLP as well as specific ANLP related information and guidance.
So where does your membership fee go?
It all goes on providing an infrastructure to serve and support members and is broken down (approximately) as follows:
'Membership support services' includes running the community cafes, clinics and events, supporting special projects to further the field of NLP, managing your renewals, handling all emails and phone calls, dealing with public enquiries about NLP & ANLP members, all ANLP admin functions including accounts, handling complaints and providing dispute resolution...and developing new services and projects to benefit members. This year, these projects include the NLP in Education and NLP for Health projects, a specific project on qualifications, responding to members survey feedback and maintaining/improving the website.
So you can see, with only 30% (average £43 per year) of your annual fee going on a whole raft of membership support services, much as we would like to give you our one to one attention at all times, just as you are able to do with your clients, it is not always possible.
We have a phone answering service so you can always speak to a person rather than a machine and we do respond to emails and phone calls as soon as we can, whilst balancing this alongside the other services we provide for you.
At all times our intention is to do the most we can using the leanest resource we can. With your help, we can continue to do that. We appreciate your understanding and thank you for playing your part in enabling us to provide the best service we can for the membership fee you pay.
There are two ways your clients and students can submit a positive review for you via the website:
1. From your dashboard, you can send them a specific invitation to review your services - this wil give them a link that they can follow, so they can submit a review via the website, quickly and easily, with minimum effort and hassle on their part.
2. They can submit a review via your public profile, by searching for you on the public search facilities and then submitting their client review via the website, without any direct request from you.
All reviews are submitted to ANLP for review, before they are approved, at which point they will be visible on your profile.
Your reviews do need to be submitted by a 'third party' rather than by you, so that visitors to your profile can see you have endorsements from genuine clients, which carry more weight with potential clients.
Do check the Members How to Guide for video guidance on this topic.
The date on your membership certificate is your renewal date ie the date up to which you have currently paid. This means that if you pay monthly, your certificate date will be valid up to the last day of the current month. If you pay annually, your certificate date will be 12 months from the date your renewal was due.
At the moment, ANLP do not deal in numbers, because all our members are people, not numbers! You can prove your membership of ANLP by either
However, as other organisations are increasingly requiring membership numbers as 'evidence' of membership, this is something we are considering adding in future. If you have experienced any challenges due to not having a membership number, please do let us know.
To purchase the Introductory Memberships please log in and go to the Store. It is important to be logged in because Introductory Memberships are exclusive to Trainer Members, so will only be visible to those logged in as a Trainer!
Once in the store, select Training Resources and you will see Introductory Memberships at Associate, Professional and Trainer level for both a 3 month and 12 month period. Choose the one you want, add to your cart and follow the instructions for paying.
Once you have purchased the Introductory Memberships from the store, download the spreadsheet available when you click on My Downloads (xlsx). Please remember to indicate whether your student requires their complimentary membership to start ‘now’ (N) or in 3 months time (3). If you require memberships to start on a specific date, please let us know.
Email the completed spreadsheet to [email protected]. If the delivery address for your order is different to the address on your profile, please also include delivery instructions.
Your membership may be pending for one of the following reasons:
This means that we have requested missing information from you, to support your membership application, at least 4 times. As we do not have the resources to chase you indefinitely, once we have made 4 requests, we notify you that your membership will be 'parked' until we receive the missing information.
Your membership is still active and you remain a 'parked' member until the missing information has been received. This does not mean your membership has been cancelled, just 'parked' until you take action.
If you do not provide the missing information by your renewal date or cancel your membership because you cannot provide the information, your membership will renew. You will receive notice of renewal 7 days before the due date. Given the field in which we work, we do hope that members understand the expectation that they act at cause and take responsibility for managing their membership with ANLP and ensuring the correct documentation is provided.
Any change you make to your subscription will be noted on your dashboard (you may have to hit 'refresh' to see a change just made). The date the change takes effect is also included in the dashboard notification.
You can also check future subscription changes by clicking on the edit icon for the element you have changed (eg frequency, membership level etc) and selecting the link 'View Scheduled Changes'.
The system we use as our payment management system works 'in time' ie reports the situation in the moment the email is sent. Unlike card or paypal payments, DD payments take 3 working days to clear. This means that the moment the invoice is sent on the 1st, it is technically outstanding because payment has not cleared through the banking system.
As this is a third party system that we use to process payments, this is not a change we can make, so we do our best to mitigate this by adding a brief explanation to the invoice email.
No - as a membership organisation, our fees are VAT exempt, so we are not VAT registered because our ‘non membership fee’ income does not exceed the VAT threshold.
You need to be logged in to the website so you can access the Courses/Workshops facility from your dashboard.
When you are logged in, click on the Courses/Workshops icon which is clearly visible on your members dashboard.
There is a '+ Create Course/Workshop' button on this page. Remember to choose the type of event you are running so it appears in the filtered searches.
Any existing courses/workshop will also be listed in this section so your potential clients can see up and coming events you are running.
Please note: If you are uploading details of a modular course, simply enter the dates of the first module as the start and end date, rather than the start date of the first module and the end date of the final module. Then put all the module dates within the course description. You will find more people express an interest in a course, if they realise it is not a 6 month full time course!
As ANLP is run by a small team, moderation is done weekly to keep the team working smoothly and efficiently. Courses and Workshops are moderated twice a week. Usually, submissions are approved after review and where a submission cannot be approved, it will be declained with reasons. Once declined, any submission can be edited by the member and resubmitted for approval.
If your submission is still pending after more than 7 days, please do contact the ANLP Team, who can look into this for you.
If you update your profile with additional certificates, they will only be visible to you until you have sent copies to ANLP for verification. Once ANLP have checked the additional certificates, they will approve them. At this point, they will appear on your public profile. This is because ANLP check all certificates provided by members.
Once you have logged into the website, select my dashboard (top right), and choose the section 'Account'. For security purposes, you will need your current password in order to change it a new password. Please note that passwords are case sensitive and need to be at least 8 characters long.
Once you have entered your new required password, scroll to the bottom of the page and click 'update account'. Next time you log on, your new password will be active. Do check the Members How to Guide for video guidance on this topic.
If you cannot remember your password, please click the 'Forogt Your Password' link on the log in page
In conjunction with the Copy Advice Service, we have produced a page of guidelines for ANLP members, which can be accessed via your dashboard on via the Resources menu on the website - this is a locked page for Members only so ensure you are logged in to access the details.
ANLP cannot engage in any specific advice on copy – this can be gained through contacting the copy advice team via www.copyadvice.org.uk or by phoning them on 020 7492 2100. Before submitting copy, you should ensure that these guidelines are taken into account.
The DPA 2018 came into force on May 25, 2018, and was designed to modernise laws that protect the personal information of individuals. DPA 2018 alters how businesses and public sector organisations can handle the information of their customers. It also boosts the rights of individuals and gives them more control over their information. How does the Act differ from the GDPR? The DPA 2018 is a complete data protection system, so as well as governing general data covered by the GDPR, it covers all other general data, law enforcement data and national security data. Furthermore, the Act exercises a number of agreed modifications to the GDPR to make it work for the benefit of the UK in areas such as academic research, financial services and child protection.
ANLP have prepared a series of policy templates for members that can be accessed via your Dashboard when you are logged in ot the website. ANLP cannot advise you as to the DPA 2018 and Privacy Policy statements that are necessary for your business or circumstances. As well as accessing the policy template and amending this so it is relevant o your buinsess, we strongly advise you to read the following information (links below) pertaining to DPA 2018 and to consult with appropriately qualified professionals with a view to procuring a Privacy and GDPR Policy that is specific to your website and your business:
UK Government website
Information Commissioners Office website
European Union GDPR Website
You need to be logged into the website as a Member so you can access the Case Study facility from your dashboard.
When you are logged in, go to your dashboard and click on the Case Studies icon.
There will be an icon inviting you + Create Case Study. Your case studies can now be entered using the template format, which prompts you to answer questions so your case study is well structured and informative.
Any existing case studies will also be listed in this section so your potential clients can read about your success stories and see how proactive you are within the community.
All areas that are members only are highlighted with padlocks, implying you can only access these when logged in. Some areas are only accessible by certain membership levels.
To log in to the website, please select the blue LOGIN icon on the top right of the site. Once logged in, you can access your dashboard, manage your account and all elements of your profile, as well as access members only resources.
If you experience challenges when logging in, please check the following:
How to Update Your Profile Video and Downloadable PDF Guides
You need to be logged in to the website to manage your account and to update your profile.
Once you are logged in, go to your dashboard (top right) and select the Profile section.
Once you are in this area, you will find many tabs containing different information that you are able to update.
To change any of your contact details, including your address, please select the 'Your details' tab.
Remember to scroll to the bottom of the page and click save when you have updated your information!
After you have paid for your downloadable items (which includes the Membership CSV files after purchasing accreditations seals or Introductory Memberships), you can access all orders via 'My Orders, which appears at the top right in the same area as the link to your dashboard.
Click on this link and your order history will appear on the screen.
Any order which has a downloadable element, will have a 'Download' link. Click this link to download your order.
It is likely that your picture is too big in size for the website server to handle.
Please upload a smaller picture. If you are keen to use a particular photo and want to resize it, there are many free resizing software programmes available to download from the internet (do a web search for image resizing software).
Some Generic software programmes, such as Microsoft, provide image resizing software within their programmes.
Every picture resizer is different, and will react differently depending on your own operating system - we are unable to advise on specific resizing challenges, as we are not IT experts and we would hate to mess something up on your computer!!
If your photo has uploaded, but you can't see it, then please refresh your screen or close and then re-open your profile. Sometimes computers will hold onto previous versions of a web page until you actually close or refresh the screen.
There are many benefits of ANLP membership which you can check in this section.
ANLP is the Independent Professional Body that promotes the ethical and professional application of NLP and allows qualifying members to use appropriate logos to demonstrate that they are current members. Being a member of ANLP gives you and/or your business credibility and completing your profile on this website allows members of the public to search and view your skills and specialities.
We also offer business-related benefits such as discounts on insurance, hotels and room hire.
ANLP members can get discounted insurance as long as they remain a member of ANLP.
For further information and to obtain your quote follow the instructions and link containined in the Discounts page, which is accessible via your dashboard. Please note, you must be logged in as a member to see this information.
More details about our insurance partnership can be found on this page.
ANLP staff are not allowed to answer questions relating to insurance, because ANLP is not regulated by the FCA.
ANLP have a comprehensive Members Support Hub, which contains a number of HOw To Guides as well as details of the Community Cafes, where you can jump on Zoom each month to get your questions answered by ANLP.
