What to Expect when a Concern is Raised

When a concern is raised with ANLP, we follow a clear, fair and independent process.

This page explains what happens and what you can expect, whether you are:

• making a complaint, or
• responding to one

Important Information (Applies to All Parties)

• The process is confidential
• No assumptions are made before review
• All decisions are based on available information
• The process is designed to be fair, consistent and proportionate

Our Approach

Our role is to:

• review concerns carefully
• uphold professional standards
• ensure all parties are treated fairly

What to Expect when making a Complaint

What to Expect when responding to a Complaint