• What it is like to be on the receiving end of you?
• Why don’t people see things as you do?
• Puzzled at times by the response of others’?”

If these questions are of interest,  then this book is for you.  This book is based on my Personal Effectiveness At Work course which focuses on taking practical steps to handle yourself more effectively in conversations with others, as well as thinking about yourself and others in a more resourceful way.   It blends NLP and Transactional Analysis with Nancy Kline’s Thinking Environment and Carol Dweck’s work on mindset. These as well as other approaches, aim to give practical ideas about how we be the best version of ourselves.  Being aware of our impact enables us to use language more effectively, change unhelpful habits and ways of thinking, and handle feedback in a way that will enable you and others to thrive.

“A great 'bringing together' of ways of thinking that result in simple, practical ways of learning and living in harmony with the world. What more could you ask?”

Sue Knight NLP Master Trainer and author of ‘NLP at Work’