Effective Communication with Customers April 5th 2019 NLP in the Workplace Both The NHS and the Drugs and Healthcare industries are going through a series of re-organisations and major change. Continue reading...
Employee Communications Workshops Posted by Suzanne Smith on April 5th 2019 NLP in the Workplace In 2010, having dominated the mobile world for over a decade, Nokia faced a serious challenge from competitors such as the iPhone. Continue reading...
Confidence and Communication Posted by Dianne Lowther on June 24th 2020 NLP in the Workplace An inexperienced project team were given a software upgrading project that could disrupt operations and damage reputation if it went wrong. Help needed! Continue reading...
I'll do it my way Posted by Dianne Lowther on June 24th 2020 NLP in the Workplace Going against the norm can be useful, but it can also be a problem when you find you can ONLY go against the norm. Continue reading...
Creating an Internal Training Team Posted by Charlotte Green on June 5th 2021 NLP in the Workplace The business needed to sustain a well-trained workforce demanded attention. There was negative ‘noise’ coming from customers and employees Continue reading...
Change Management April 5th 2019 NLP in the Workplace To survive and ride the wave of changing markets, technologies and customer requirements managers needs to develop a wider set of skills, attitudes and competences. Continue reading...
Conflict in the Workplace - Views not Heard Posted by Andrew Hubberstey on October 18th 2019 NLP in the Workplace The client is a key head of department in the organisation. She recommended a course of action that the client wished to be taken forward... Continue reading...
NLP in the Hospitality Sector Posted by Simon Lewis on August 11th 2021 NLP in the Workplace At the Edge Hotel School (EHS), students experience Hospitality and Events (H&E) in an experiential learning context. Continue reading... Events Hospitality University
Job Loss Fears and Planning for the Future Posted by Sonia Khera on April 5th 2019 NLP in the Workplace Westminster Academy required some tailored career coaching for staff redundancies. They recognised the importance of supporting dedicated staff to confidently transition this career hurdle. Continue reading...
Engineering Leadership team succeeds with NLP Posted by Dianne Lowther on June 24th 2020 NLP in the Workplace This case study shows that development of so-called ‘soft skills’ can deliver hard results in business performance, even in a traditional engineering business. Continue reading...
I wanted it to end well, however it ended. I have the power to do something about it. Posted by Yvonne Fernando on August 21st 2020 NLP in the Workplace He overcame his feelings of being powerless, visualised himself approaching his boss and explaining what he wanted. He got it and more! Continue reading...
A different way of thinking for the management team in respect of Customer Satisfaction Posted by Charlotte Green on April 7th 2021 NLP in the Workplace To move a team of managers from a well established way of doing things and changing their thinking to adopt a new process & system Continue reading...
A Culture of Creativity Posted by Lizzi Larbalestier on September 8th 2017 NLP in the Workplace This business had become stuck in a pattern of focusing on limitations when problem solving They now work with a 'how to' approach. Continue reading...
Company Values Training Posted by Dee Clayton on April 5th 2019 NLP in the Workplace Burtons Foods had previously developed their company values but other sites away from head office had little awareness or engagement with the company values. Continue reading...
Auditing Customer Experience to Improve Performance Posted by Charlotte Green on June 5th 2021 NLP in the Workplace This business had grown fast and continued to grow and processes and systems were no longer delivering excellent customer service Continue reading...
Managing upwards Posted by Dianne Lowther on June 24th 2020 NLP in the Workplace Resolving a difficult relationship at work between a Senior Manager and his Director, who was based 200 miles away Continue reading...
Creating a "first Touch" Customer Service Posted by Charlotte Green on June 5th 2021 NLP in the Workplace Hotelplan are specialist tour operators asked us to create a First Touch call centre approach to reduce Customer Contact resolution time and effort Continue reading...
Cultural Change within Local Government Posted by Emma McNally on March 23rd 2020 NLP in the Workplace NLP was used to create organisational cultural change for 1,500 people within local government; increasing employee engagement by 5% and supported employees through change. Continue reading...
Regaining mojo Posted by Geoff Duncan on June 18th 2022 NLP in the Workplace John established his values, set a well formed outcome, utilised existing resources and ultimately regained his mojo! Continue reading...
NLP Training for HR Managers April 5th 2019 NLP in the Workplace Emma is a People Development and HR manager at a Sales and Marketing Firm. She came to Practitioner Training with some basic experience of NLP. Continue reading...
