How being extra helpful can be helpful for your business

How being extra helpful can be helpful for your business
Rapport Issue

16

Publication Date

June 28th 2009

Authors

Eve Menezes-Cunningham

Recently, I was stranded with a broken down bike. I called the local cab company and explained the situation but they couldn’t get a large enough vehicle out to me for another hour or so. Hearing the resignation in my voice, the operator suddenly suggested I try their competitor and saved me a long wait in the cold....

Lifestyle


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