NLP and the NHS

NLP and the NHS
Rapport Issue


Publication Date

December 28th 2006


Joanna Goodman

A good deal of attention has been paid to recent research showing that patients are more likely to complain about doctors and other medical practitioners if they feel that the doctor has communicated with them poorly. Furthermore, patients tend not to sue doctors who have taken the trouble to establish some rapport with them, even when a mistake has been made. Last year alone, nearly 11,500 of the 95,047 registered complaints about the NHS were about the attitude of staff. Therefore, a significant proportion of complaints about the NHS are based on people's perceptions of the way they or their relatives have been treated, rather than the choice or result of treatment. These findings, and the fact that the complaints procedure...


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