Coaching & Mentoring - Managing change resulting from mergers and acquisitions Posted by Charlotte Green on March 22nd 2021 Business Mentoring Competitive businesses merged, creating a culture clash for managers. NLP Mentoring enabled people with capability and potential to be retained, developed and engaged. Continue reading...
A different way of thinking for the management team in respect of Customer Satisfaction Posted by Charlotte Green on April 7th 2021 NLP in the Workplace To move a team of managers from a well established way of doing things and changing their thinking to adopt a new process & system Continue reading...
Creating a "first Touch" Customer Service Posted by Charlotte Green on June 5th 2021 NLP in the Workplace Hotelplan are specialist tour operators asked us to create a First Touch call centre approach to reduce Customer Contact resolution time and effort Continue reading...
Creating an Internal Training Team Posted by Charlotte Green on June 5th 2021 NLP in the Workplace The business needed to sustain a well-trained workforce demanded attention. There was negative ‘noise’ coming from customers and employees Continue reading...
Auditing Customer Experience to Improve Performance Posted by Charlotte Green on June 5th 2021 NLP in the Workplace This business had grown fast and continued to grow and processes and systems were no longer delivering excellent customer service Continue reading...