Delivering Effective Training

Stuart Pedley-Smith, a senior manager in The Financial Training Company (FTC) is using NLP to improve the companies understanding of how to deliver technical information more effectively as continued professional development (CPD) becomes compulsory for many finance professionals for the first time this year.

FTC is a leading provider of professional qualifications and business training in the UK and Asia. FTC became part of Kaplan, Inc., a wholly owned subsidiary of The Washington Post Company in 2003. It has achieved a remarkable success rate for preparing students, over 30,000 a year for exams such as the AAT, ACA, ACCA and CIMA including tax qualification programs, training for investment professionals such as CFA®, CPD training and specialist corporate and government training.

The company is continually updating courses taking into account latest changes in syllabus, legislation, regulation, technologies, and practice as well as incorporating new approaches to satisfy continued professional development. This makes for ‘world class training,’ combining professional, technical, emotional and personal competencies.

Stuart Pedley-Smith, a tutor and member of the senior management team at FTC, is dedicated to implement best practice. On observing how some tutors are more effective than others he wished to widen his own skills. He wanted to specialise in modelling best performance, communications, appreciation of key patterns, beliefs and behaviours – all attributes that are able to empower and will give individuals the edge over others.

On completing the NLP practitioner and business focused Master Practitioner modules he felt inspired and ready to encourage his audience to become more effective. “Our role is to deliver courses that not only contain practical and sometimes essential knowledge, but also to ensure that students and delegates can remember the content of the presentation and are motivated and inspired to implement what they have heard. This separates top tutors from others.” “NLP has given me greater flexibility so that I can adapt my behaviour to ensure my audience gets the results they look for.

Techniques that Stuart found particularly useful were modelling, state, language patterns and story telling. Modelling enables identification of the main attributes of top performance. Use of emotional and physical states will influence an audience from the start of the session. State together with language patterns and story telling can grab an audience’s attention on both a conscious and unconscious level. Thus making it easier for the audience to apply what they have learnt.

Submitted by Michael Beale, Professional Member

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