NLP Practitioner Training Case Study

Name: Emma

Profession: People Development and HR manager at a Sales and Marketing Firm

Emma came to the Practitioner Training with some basic experience of NLP. She had previously been on a two-day taster course with a different company. Unfortunately she did not get much out of it, saying she found it too ‘alternative’ and questioned the credibility of the trainer – whose approach did not resonate with her.

Emma’s boss had attended an Auspicium NLP Practitioner course and had found it very helpful. Consequently, she was keen to send Emma on the same course. Emma admitted that due to her previous experience of NLP she was ‘slightly sceptical’ and ‘was not sure it would be for her’. However, her boss assured her of David Key’s credibility and that Auspicium NLP training was tailored much more to business.

What she was hoping to get from the course:

Emma was not sure exactly what she wanted from the course, but had some ‘loose ideas’ - mainly around her communication skills. She wanted more tools to help her deal effectively with others, both in and out of work. She also wanted to improve her presentation skills and gain a better insight on how to influence. Another thing she was keen to focus on was her internal communication.

How the course affected her at the time:

Emma reported being struck by the realisation of how much more self-aware she was becoming. She found herself questioning her assumptions about how she normally does things and realised how important various aspects of her life were.

She said that this increased self awareness awakened a curiosity into how she perceives things.

There were some exercises that have certainly had a profound effect on her. These were around the areas of goal setting and Meta-Models. The former gave her more focus on what she wanted, and the latter helped with her communication skills.

Outcome of going on the course:

Six weeks on, Emma reports being more patient and understanding of others.

She sites two examples of this, where she acted differently to how she would have done previously and got the results she wanted.

One was with a supplier at work, who appeared not to have understood what Emma wanted. Rather than blaming it all on them, Emma decided that even though she had been clear – and all the other suppliers understood what she wanted – she would take responsibility for not communicating in the most appropriate way for them.

This allowed her to go back to her supplier with a focus on delivering the message in a different way – one that turned out to be more effective.

The second example was with her estate agent who had made a couple of mistakes around the selling of her property. She decided that rather than getting angry and complaining to those around her, she would take immediate action to rectify the situation. This resulted in the problems being solved and Emma feeling more empowered, rather than a victim of the Estate Agent’s errors.

She also reports that her increased self-awareness has helped her with a family member and how she perceives their situation.

Emma has found herself passing on NLP techniques to colleagues in the workplace – which they have found helpful.

In general, she says the NLP Practitioner has set her of on a journey to learn more and improve herself – working especially on self awareness, communicating with others and taking action rather then being affected by the world.

While she thinks she should practise what she learned more, she feels she’s making progress – and has invested in more books and courses.

She says that before the course she was not sure about NLP and thought she would probably just take the best bits of what she learned and implement those. However, she is now committed to continuing learning NLP and would like to do the NLP Master Practitioner.

Submitted by David Key, Accredited Trainer Member

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